Terms & Conditions

Before proceeding with any purchase from this site, we ask that you read the following Terms and Conditions of Sale. They form part of the contract between you and Wizard Models Limited. Whilst they may seem heavy handed or legalistic, they are not substantively different from the standard Terms & Conditions of Sale applicable to goods sold by Wizard Models Limited elsewhere, nor for that matter any other retailer in the UK. They conform to the Consumer Rights Act 2015.

Please note nothing contained in the following sections or elsewhere on this site affects your statutory rights as a consumer, identified in the above or other pertinent legislation.

Any goods offered for sale on these pages are just that, offers. Any offers are ‘Errors and Omissions Excepted’ (E & OE). We reserve the right to amend details of products as required. If there is an incorrectly described or priced item then Wizard Models Limited reserves the right to refuse to supply that item. Prices are those ruling at the time of ordering.

Wizard Models Limited reserves the right to decline to trade with any person or organisation. We undertake to inform any such person or organisation within one working day of the decision to refuse to supply. We will not give grounds for refusal nor will we enter into any correspondence concerning the matter.

VAT: Wizard Models Limited is VAT registered (number GB 911 3584 42), and all prices shown on this list are inclusive of VAT. Non-EU customers will automatically have 1/6th (or rate at time of ordering) deducted from the prices shown.

Delivery Charges: Post and packing is charged on top of the cited prices, unless you elect to collect your order at a show. Orders to UK customers (including BFPO, IoM and Channel Islands) are sent by Royal Mail First Class post, and are charged at £3.90 per order, regardless of weight. Orders outside the UK are sent using Royal Mail’s Air Mail service which generally takes between 3 and 10 calendar days. It is charged at £0.75 plus the cost of postage, subject to a minimum charge of £3.90. Because of the way online credit card orders are processed, £6.00 will be added to orders for delivery in Europe, and £15.00 for orders to the rest of the world. Your payment will then be adjusted for the difference between this notional amount and the actual cost.

Payment: Payment by Visa, MasterCard, American Express, Delta, Maestro, Solo, Electron or JCB should normally made on the website via our payment agent SagePay. You may also send your card details by post or phone (NEVER VIA E-MAIL OR THE ANSWERPHONE). Details must include the card number, expiry date, issue number or start date, signature strip security code and the account holder’s name and address; also give the delivery address if this is different. Payment may also be made by cheque or Postal Order payable to WIZARD MODELS LIMITED, crossed not negotiable, and which must be drawn on a UK Clearing Bank or Building Society, or if from overseas with a London branch. All payments however made must be in UK Sterling.

All goods supplied remain the property of Wizard Models Limited until paid for in full.

Despatch: Orders are usually processed and despatched on the day of receipt, except on exhibition weekends. However, we may be out of stock of a particular item, which does happen occasionally. Such items will be sent at a later date, and you will only be charged once for postage. Please note we do NOT cash cheques or charge cards until at least two-thirds of the order (by value) is ready for despatch, unless you agree otherwise. If you provide a valid e-mail address or phone number with your order, we will undertake to inform you of any unusual problems or delays encountered prior to despatch. Please allow at least 21 calendar days for delivery, as Royal Mail does not regard items as “lost” until this period has elapsed.

Refunds: A statutory refund for or exchange of defective goods or goods supplied in error will be given provided they are returned undamaged within 28 calendar days of arrival. Wizard Models Limited will also refund reasonable return costs. The cost of goods ordered in error or now unwanted will also be refunded, but you are responsible for the cost of return. Refunds after 28 days (except in the case of faulty items) are at our discretion. Refunds will normally be made immediately upon receipt of the returned items. Please note that orders paid for by credit/debit card can only be refunded by a credit to the same account. Refunds may also be made by a credit note against future orders, at your discretion.

We endeavour to respond to any complaints or queries you may have within 5 working days; in practice, this is normally by return.

For the purposes of Trade Description, the advertised kits and components are not a toy and are considered unsuitable for persons under 14 years of age.

In the quest for improvement in quality and supply, specification may occasionally change without prior notice. For some products, the latest version of the instruction sheet may be downloaded from the website – check the appropriate product information page.

Data Protection Act/General Data Protection Regulation: On receipt of an enquiry or order I will enter your name, address and phone number (but not card details) into my customer database. Please state if you have any objections to this. Any other information recorded electronically is deleted once the order has been despatched. All paper records are disposed of securely once no longer required for tax purposes.

Waiver: The agreed joint waiver by Wizard Models Limited and any other party of any breach of any of these terms or conditions shall not prevent the subsequent enforcement thereof and shall not be deemed to be a waiver of any subsequent breach.

Jurisdiction:In the case of any disagreement or formal grievance, the binding law applicable to any sale shall be the law of England and Wales, the domicile of Wizard Models Limited. No other legal jurisdiction will be accepted.

Particulars of Ownership: Wizard Models Limited is the parent trading name of Wizard Models, Model Signal Engineering, Sprat & Winkle, D.G. Couplings, 51L, Comet Models and Chowbent 4mm. All eight entities are wholly owned by Andrew Hartshorne and in essence synonymous.

For the purposes of any legal requirements Wizard Models Limited can be contacted as follows:

Wizard Models Limited
PO Box 70
BARTON upon HUMBER
DN18 5XY
United Kingdom

Tel: +44(0)1652 635885
Email: andrew@modelsignals.com

This phone line is normally staffed between 09:00 & 17:00 GMT/BST. Outside these hours, or if the office is vacant it will switch through to a voicemail system. All phone calls to this number are at standard telephone rates.

Wizard Models Limited is a Private Company limited by shares, Reg. No. England & Wales 10257889. Registered Office: Hoe Hill House, Hoe Hill, BARTON upon HUMBER DN18 5RD. Directors: A W Hartshorne, A R Tunnicliffe.

Revised December 2017